Talking with Katja Eshuis, Revenue Assurance Professional

October 1, 2009 at 3:36 pm Leave a comment

Katja, thanks for talking to us after a busy week of GRAPA training. First, may I ask you where your home is?

I am originally from the North of Holland but now I live in Den Haag where the KPN headquarters are. I love living by the sea with my husband and two little children. It is wonderful to be near the beach. Living in Den Haag, I do not feel like I am living in a big city, because we are so close to nature.


What is your academic and work background?

After finishing my university degree in business administration, I started an apprenticeship with KPN. Almost 10 years later, I am still with KPN, although I have held a number of positions within the company since then. For 9 years, I have been in an accounting job and focused on the management control cycle. I really liked what I was doing as it gave me a broad view of the business and exposed me to many aspects within the company.

How did you become involved with revenue assurance at KPN?

Over the last 2 years, KPN has been developing a revenue assurance department. After talking to the revenue assurance manager I thought it looked very interesting. I have enjoyed being a part of the process of getting the department set up and I have now been in revenue assurance since September 2008. While I thought I had a good view of the company because I had worked there for so long, revenue assurance has exposed a completely different world. It is all very engaging and I am very happy to make this shift.

You are a professional and a mom and that can be a challenge. What does your typical day look like?

With two young children, my mornings are very busy! After I get my kids to school and daycare, I ride my bicycle to work. At work, we have finished putting the revenue assurance department together for the consumer market and I am currently working with our team developing standard controls on reconciliation of traffic and performing several synchronization controls. We work closely with the network and IT people developing the systems and data feeds we need. We also have an assessment overview of innovations in the consumer market and we try to test new projects that will affect the revenue process. A major project now is the migration of systems and processes within KPN that will affect the revenue stream and requires a lot of planning. There are two teams in revenue assurance and they are very optimistic and easy to work with. There is good team spirit.

Many of us at GRAPA know that juggling work and family does not leave a lot of time for outside interests, but do you have any hobbies or activities that you particularly enjoy?

It is very hard to divide your time between work, home and other activities. However, I still try to stay involved with sports and I am an avid volleyball player. Of course, before I had children, I played more, but I still stay quite active. Right now I have practice once a week and a match every weekend. I look forward to beach volleyball in the summer. I used to like to go backpacking in the mountains in France and Switzerland and enjoy travelling.

The GRAPA Blog features profiles of attendees of GRAPA training and GRAPA members.

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